What we collect…
We collect information on or through our websites that can personally identify you but this will only occur when such information is voluntarily offered by you. In short, when you visit our websites or interactive advertisements, we will not collect any personal information about you (such as your name, home address, telephone number, e-mail address, or credit card information) unless you provide it to us voluntarily. If you decide not to provide us with personal information, you can still access our websites but you may be unable to participate in certain things, or receive product information offered through our websites or interactive advertisements.
Our websites sometimes include information about contests, sweepstakes, and other promotions that we are offering individually or jointly with one or more other parties, and we may allow you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the event (for example, to notify you if you have won) and, when we have your consent, to offer you products and services of Combe and our joint event sponsors. In addition, we may also collect demographic and other data for advertising, promotion, and market research purposes.
At some of our websites you can request product samples, vote in polls, express an opinion, subscribe to one of our newsletters, or participate in one of our online forums. These programs require you to submit some information in order to participate. Combe may occasionally ask visitors to complete opinion polls or surveys to assess consumer interests, needs, and attitudes. Surveys help us provide better products and services that meet customer needs. Participation is completely voluntary and these surveys are optional.
If you provide our consumer service representatives with feedback on your experiences with our products or otherwise submit questions to our consumer service representatives, you will be asked to supply personal information for purposes of record-keeping and response.
In the situations described above, we may also enhance or merge your personal information with data obtained from third parties for the same purposes.
Aside from personal information, there will be occasions in which we may also collect information about you that you voluntarily submit and which is not personal, such as general statistical information like age, gender, zip/postal code, household size, interest, and preferences. Additionally, data which is not personal, including feedback, questions, comments, ideas and suggestions shall be deemed to be non-confidential, and Combe will be free to disclose and use such data for any purpose and through any means without any obligation whatsoever towards you. Please read our accompanying User Agreement for further information in this regard.
Our web server collects the domain names (but not the e-mail addresses) of visitors to our websites. The information is sometimes aggregated to measure the number of visits, average time spent on visits, pages reviewed, and so forth. Combe utilizes this type of information to measure the use of our websites and periodically to improve their content.
Why we collect personal information…
Our principal goal in collecting personal information from you is to give us an opportunity to interact with you during and after your visit to our websites and interactive banner advertisements, and to allow us to develop new products and services that are more responsive to your needs and desires. Combe collects personally identifiable information to respond to visitor questions and comments about Combe, its products and services, and other products of interest, to send e-mail newsletters, and to contact winners of sweepstakes, contests and promotions. Personal information also allows us to provide online services and features that are more likely to meet your expectations, and to customize our services to make your online experience smooth, efficient, and enjoyable. Combe occasionally sends e-mail messages (describing new products, promotions or events) to visitors who have agreed to receive such mailings. These mailings are optional and you may opt-out of these mailings completely at any time.
About security and storage…
Combe has taken measures to keep all information from our online visitors as secure as possible against any unauthorized access or use. All information is protected by standard security measures that are periodically reviewed. Combe and its affiliated companies are part of a multinational organization. Your personal information will generally be stored in our databases, which are located in various jurisdictions including the United States and the European Union. For easier processing of e-mail campaigns or other marketing purposes, your personal information may be sent, usually on a temporary basis, to countries outside the United States or the European Union. Combe data protection standards are the same, regardless of where your personal information is stored. Further, we will only store your personal information for a reasonable period of time.
Sharing your information…
As stated above, your information may be transferred to one or more of our affiliated companies in other countries and regions of the world. Except for the situations described herein, we do not sell or transfer personal information to third parties outside of our global organization.
Occasionally, we may share personal information from you (such as name, mailing address, and e-mail address) with vendors, contractors, agents, or partners of Combe in connection with services that these individuals or entities perform for or with Combe. These vendors, contractors, agents, or partners are restricted from using this data in any way other than to provide services for Combe, and they may not share or resell this data. The services they provide for Combe include mailing product samples, or contacting winners of Combe sweepstakes, contests, and promotions. Additionally, we may share your information with vendors that we have hired to send you the offers you requested or about which you have expressed interest. Except in those instances, we do not share, trade, or sell information about you with other marketers without your permission. We will share your information with third parties who are unaffiliated with Combe in those instances in which we obtain your consent.
Notwithstanding the foregoing, we want you to understand that we reserve the right to share personal information with duly authorized governmental authorities where required by law or in other related situations where we believe that such sharing is reasonable and appropriate.
Sharing our information…
Occasionally, visitors will have the opportunity to forward product sampling prospects or other information on a Combe website to friends or relatives or to send messages from our websites or interactive advertisements to friends or relatives. The personal referral information you provide to facilitate this communication is used on a one-time basis or stored only for analysis purposes, and it is not further used by Combe to re-contact referred individuals, except in circumstances where we obtain consent from the people you have referred to receive communications from us.
We have a special message for parents. We care about personal privacy and our concerns are heightened when children are involved. We are especially mindful of the need for children to consult with their parents before furnishing personal information online. As a result of our concerns, we have posted special notices within our website to clearly label certain activities as inappropriate for children. However, we need your help. We urge you to monitor and supervise the Internet activities of your children.
Please understand that portions of our websites may from time to time have educational features and entertainment activities for children. However, we do not provide a mechanism for children to e-mail us from those websites. If your children need further information, we want you, not them, to contact us. Despite various safeguards, it is possible that some children will contact us by e-mail. In the event that we receive an online transmission containing a child’s personal information, we will handle it in accordance with the principles enunciated previously. This includes the right of a parent to review and delete the child’s personal information.
What you can do…
You are in control of the personal information you provide to Combe online. You can:
If you have communicated with us electronically, and wish to do any of the preceding, please send an e-mail to us or write to us at:
Combe Asia-Pacific Pty Ltd
Level 10, 63 Exhibition Street
Melbourne, Victoria 3000
Please give us your full name and telephone number in case we have questions. We will use diligent efforts to fulfill your request on a timely basis.
As evidenced by this Privacy Statement, we believe that the interactive media can coexist with the fundamentals of privacy, and we will continue our efforts to ensure that that coexistence is harmonious.
Thank you for your visit. We hope you enjoy your stay.
(This Privacy Statement was most recently amended in August, 2007. If you read a previous version, please take the time to re-read this revised document at this time.)
Copyright ©2001-2007 Combe Asia-Pacific Pty Ltd. All rights reserved.